Smeg customer service
Our goal is satisfied customers – We ensure this with our products, but also with first-class advice and competent service from SMEG customer service:
Questions about the SMEG online store
If youhave any questions about your customer account, an online store order, payment methods or anything else, please write to us at hello@smegstore.ch and we will deal with your request as quickly as possible. If you have an order number, please quote it. This information will enable us to help you more quickly.
Returns
If you would like to return an ordered product from our online store, please click HERE and follow the steps described to initiate your return shipment
IMPORTANT: The return form is only valid for returns of orders placed on smegstore.ch!
Warranty claims, repairs or spare parts
When it comes to warranty claims, repairs or spare parts for small appliances, our customer service will help you quickly and reliably.
In order to provide you with the best possible support for your request, we ask you to proceed as follows:
1) Fill out a service ticket form.
2) After "SENDING" the form, your service ticket will be checked by us. A check can take up to 72 hours, depending on the case and workload.
3) After the check, you will receive an email from us informing you of the next steps